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Research – Pivot Point International

Pivot Point Research


About Pivot Point Research

At Pivot Point, we live and breathe beauty and wellness. Our outstanding team includes 31 professionals holding industry-specific licenses. With extensive experience spanning diverse industry segments, including beauty schools, salons, spas, barbershops, chains, brands, distributors, and media – we have cultivated an unparalleled insight into the heartbeat of the industry.

Our in-house research professionals aren’t just experts; they’re passionate advocates for your success. We go beyond surface-level research, delving deep into the intricacies of industry relationships and emerging trends to ensure your objectives are seamlessly integrated with real-world insights. We’re not here solely to crunch numbers but to empower your business decisions with tailor-made solutions.

We understand that time is frequently of the essence. As your trusted partner, we leverage our deep-rooted industry connections and profound expertise to swiftly propel your projects forward with self-sufficiency. Whether your research underpins internal intelligence or information intended for broader markets, we’re here to help you explore the full range of options.

To learn more about our comprehensive research capabilities, kindly complete the inquiry form below, and our team will promptly be in touch. We look forward to collaborating with you!

Research Leadership Team:


Steve ReissSteve Reiss

Strategic Marketing & Business Insights

15+ years providing custom research solutions to leading beauty industry groups, focused on leveraging research insights to create effective strategies supporting business goals.


Sabrina CasonSabrina Cason

Market Research

Specializes in primary research – leading and designing research initiatives, conducting market research, analyzing data, and providing insights to drive business growth.


Vasiliki StavrakisVasiliki Stavrakis

Secondary Research

Specializes in secondary research – analyzing and aggregating 3rd party and government data, as well as regulatory, licensing, and accrediting agency requirements to inform business decisions.


Christina MooshilChristina Mooshil

Data Visualization

Specializes in combining analysis, design, and storytelling to create visual data representations that help people understand and evaluate information more easily.

 

 

Pro Beauty Pulse Research by Pivot Point & PBA

Real-Time Industry Insights

A monthly index measuring confidence across beauty pros, salons, and schools using sentiment and real performance data.

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Wellness Research White Papers by Pivot Point

Wellness White Papers

We conducted two studies to uncover challenges in beauty schools and the professional industry, guiding real solutions.

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Webinars / Webcasts

Click on the topics below to watch the videos.

Student & Educator Retention: Fixing the Biggest Issue Schools Have (Beauty School Marketing Group)

Speakers: Jenn Lyles, Executive Director of Beauty Schools Marketing Group & Steve Reiss, Executive Director of Industry Relations and Insights for Pivot Point

Beauty schools are continuing to see an increasing number of students dropping out before graduation, while also facing massive turnover of seasoned educators. With social emotional challenges facing both groups, Pivot Point recently conducted research by polling 700 beauty school students and 200 educators. The results are astounding and offer some explanations as to what schools can do to help solve these retention issues.

 

 

The Future of Beauty: Community, Connection, and Career Counseling (Beauty School Bobbi)

Beauty’s New Era: From Pandemic Shifts to Purpose-Driven Careers

In this episode of the Beauty School Bobby podcast, host Bobbi Powell welcomes back Steve Reiss from Pivot Point. They discuss the evolving landscape of the beauty industry, the importance of supporting career counseling, and the generational challenges faced within the industry. Steve shares insights from recent research on post-pandemic education trends and emphasizes the need for community and focused learning in today’s educational environment. In this conversation, Steve Reiss and Bobbi Powell discuss the evolving landscape of the beauty industry, focusing on the importance of community, the impact of digital connections, and the generational divide in career perspectives. They explore how the industry is adapting to new trends, the significance of networking, and the need for actionable insights to foster success among beauty professionals. The dialogue emphasizes the value of flexibility, respect, and continuous learning in navigating the challenges and opportunities within the beauty sector.

 

 

Data-Driven Beauty: Transforming the Industry Through Insights and Innovation (Qnity)

Lightbulb Moments Episode 190 | Featuring Steve Reiss, Pivot Point International

This week on Lightbulb Moments, we’re joined by Steve Reiss, Executive Director of Industry Relations & Insights at Pivot Point International and a visionary strategist with over three decades of beauty industry expertise.

As a seasoned veteran in marketing, communications, data, and technology, Steve has witnessed—and often pioneered—the evolution of beauty businesses. At Pivot Point International, he applies his analytical mindset to shape the future of beauty education.

In this candid conversation, Steve and Tom tackle the critical yet often overlooked topic of mental health in the beauty industry. They explore practical approaches to building psychologically healthy workplaces where both professionals and businesses can thrive.

Whether you’re a salon owner, educator, or beauty professional curious about the human factors shaping our industry, Steve’s insights make this an episode you won’t want to miss.

 

 

Webinar Wednesday by AACS (American Association of Career Schools)

WEBINAR 1

Prioritizing Wellness in Beauty Education: Student Success and Instructor Retention
Presented by Steve Reiss, Pivot Point International

Learn about a recent beauty-school-specific research study and the implications on prioritizing wellness in a beauty education with student success and instructor retention.

Available to all AACS Members:  1) log into your AACS Info Hub account (https://members.myaacs.org/MIC/login) 2) click on Resources in the left side menu 3) click on the webinar link 4) choose the “Prioritizing Wellness” webcast.


WEBINAR 2

Bridging Generations in Beauty Education: Insights from Beauty School Administrators and Educators
Presented by Steve Reiss, Pivot Point International

Beauty schools are at the center of a rapidly changing, post-pandemic landscape—where generational differences are redefining how students and instructors engage, communicate, and learn.

In this webcast, we’ll share key findings from Pivot Point’s original research on the generational dynamics shaping beauty education today. You’ll hear how shifting expectations, tech preferences, and wellness needs are impacting retention, engagement, and success.

Topics include:

  • The post-COVID shift in beauty industry education
  • Why wellness is now a business concern
  • Expectations, communication, and technology gaps across generations
  • Real-world challenges shared by the beauty school community
  • Strategies to bridge generational divides, empower educators, and provide better outcomes

This session is designed for school leaders, educators, and anyone focused on building a more connected, responsive beauty school learning environment.

Available to all AACS Members:  1) log into your AACS Info Hub account (https://members.myaacs.org/MIC/login) 2) click on Resources in the left side menu 3) click on the webinar link 4) choose the “Bridging Generations” webcast.

 

 

Cracking the Code In Career Services & Readiness by BCN (Beauty Cast Network)

Bridging the Generational Gap: Real Talk for Real Change in Beauty Education

This session, hosted by Penny Burns (Founder of Beauty Cast Network) and co-hosted by Anthony Civitano (President of Salon Professional Education Company), delves into the challenges and solutions related to generational divides in beauty education. It also features insights from Steve Reiss, Executive Director of Industry Relations & Insights at Pivot Point International. The webinar discusses findings from Pivot Point’s recent research on the topic, addressing issues such as technology gaps, communication styles, and evolving expectations around mental health and learning styles in beauty schools.

Click here to register and use passcode x2P+zR3W to watch the webinar.

 

 

Demystifying Technology in Our Industry by Chris Baran's Headcases

Chris Baran’s Headcases ep 134 with Steve Reiss

In this episode, Chris Baran and Steve Reiss demystified technology in our industry—breaking down what genuinely supports your business and what can actually hurt it if you’re not careful.

Special Guest, Executive Director of Industry Relations and Insights at Pivot Point International—Steve Reiss, has helped connect the dots between data, education, and innovation across every corner of the professional beauty world—schools, salons, educators, brands, associations, and advocacy groups. He also helped launch some of the industry’s first tech-focused events, including Data-Driven Salon and the Salon Digital Summit.

He’s continued to champion the school community through initiatives like Choose Beauty, the Excellence in Education Awards, First Chair, and the Modern Salon Career Handbook.

 

 

Pivot Point Research Projects

The Power of Data

We are dedicated to our industry and understanding it at a deeper level. Take a look to see for yourself.

Our Work

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Get In Touch

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info@pivot-point.com
8725 W. Higgins Road, Suite 700
Chicago, IL 60631
847-866-0500
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